Privacy Policy

That website is owned and operated by Casella Wines Pty Limited ABN 96 060 745 315 and/or its related Businesses” (“Casella Family Brands”).

As a condition of using our website (“Website”), you agree to comply with and be subject to all of the following terms and conditions (including our Privacy Policy).  In the event that you do not agree to any of the below terms and conditions, please discontinue use of our Website immediately.

1) No Representation

  • We will endeavour to ensure the accuracy of information displayed on our Website. However, to the extent permitted by law, no warranty or representation is given as to its quality, accuracy or completeness. It is the responsibility of the user to judge the accuracy of information before relying on it in any way.
  • We make no warranty or representation as to the suitability of our Website, any site which is linked by our Website or our products for any purposes. No content on our Website or any site that is linked by our Website constitutes advice and should not be relied upon in making or refraining from making any decision.
  • Casella Family Brands does not represent that any information (including any file) obtained or downloaded from our Website or any site that is linked by our Website is free from computer viruses or other faults and defects. It is the responsibility of the user to carry out any appropriate scans of such files for any viruses, faults or defects.

2) Limitation of Liability

We accept no responsibility for any loss, liability, cost, expense or damage of whatever nature arising out of the use of, or inability to use, our products, Website and any site that is linked by our Website, or from any error or omission in information contained on our Website, any site that is linked by our Website or our products.

All conditions, warranties or liabilities with respect to the supply of any services by us, via our Website imposed or implied whether by law or by statute are expressly excluded and negated, provided that nothing in these terms and conditions shall exclude, restrict or modify any condition, warranty, right or liability which may at any time be implied in these terms and conditions (including any condition, warranty, right or liability implied by the Competition and Consumer Act 2010 or any similar applicable State or Territory legislation) where to do so is illegal and would render any provision of these terms and conditions void.

To the extent permitted by law, Casella Family Brands expressly limits its liability for breach of any condition or warranty implied, be they statutory or otherwise, into any service supplied via our Website to; the supply of the service again; or the payment of the cost of having the service supplied whichever we may in our absolute discretion select.

3) Links

Any links to other websites contained on our Website have been included for convenience only and we accept no responsibility or liability for the contents of any linked website. The inclusion of any link does not imply endorsement by us of any linked website or its provider. It is the user’s responsibility to make themselves aware of the terms and conditions on which access is granted to linked sites. Users should be aware that some links may be to pages other than a home page.

4) Copyright

Unless indicated otherwise, copyright in the content of our Website, including any Casella Family Brands’ or its related companies trademarks, logos and brands, belong to Casella Family Brands or its related companies. To the extent permitted by law, we reserve all rights in respect to such content. Our Website, their content or part thereof may not be reproduced, copied, sold, re-sold or otherwise exploited in any form by any process for any purpose that is not expressly permitted by us.

5) General

These terms and conditions shall be governed by the laws of NSW and are subject to the exclusive jurisdiction of the Courts of NSW.

Casella Family Brands’ failure to exercise or enforce any rights or provisions of these terms and conditions shall not constitute a waiver of such right or provision unless agreed to by us in writing. If a provision of these terms and conditions or a right or remedy of a party under these terms and conditions is invalid or unenforceable in a particular jurisdiction; it is to be read down or severed in that jurisdiction only to the extent of the invalidity or unenforceability; and it does not affect the validity or enforceability of that provision in another jurisdiction or the remaining provisions in any jurisdiction.

We reserve the right to amend or otherwise alter the information displayed on our Site at any time, including but not limited to these terms and conditions. Any amendment to these terms and conditions will take effect immediately. Your continued use of our Website following any amendment to these terms and conditions shall be deemed to be agreement by you to be bound by these terms and conditions, as amended.

6) Responsible Consumption of Alcohol

We promote the responsible consumption of alcohol. Alcoholic beverages should only be consumed by persons of legal drinking age. We recommend that our alcoholic beverages be enjoyed responsibly and in moderation.

Collection of Personal Information through our Website

We will only collect and hold your personal information for what is reasonably necessary for our business function and for user inquires.

We usually do not require that visitors reveal any personal information such as name, address, telephone number, email address and/or hardware/software information in order to access our websites. However, visitors who do not wish to share personal information may not be able to access certain areas, or participate in certain activities.

Collection of Demographic Information

From time to time we will offer visitors the chance to answer questions about their favourite products and other topics. This general and demographic information (e.g., gender, State or Territory and date of birth) is collected anonymously and will not be linked to any personal information, through cookies or other methods, without the approval of the user. (To learn more about what “cookies” are and how we may use them, please see the section below titled “Cookies”.)


Cookies are bits of electronic information that a website can transfer to a visitor’s hard drive to help tailor and keep records of his or her visit to the website. Cookies allow website operators to better tailor website visits to individual preferences. The use of cookies is standard on the Internet and many major websites use them.

We may use cookies in certain areas to improve your experience when visiting our websites. They may be used to anonymously track interest and collect aggregate information on various parts of the websites.

If you prefer not to receive cookies you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, most of our websites will not function if cookies are turned off. We therefore strongly recommend that you leave cookies fully functional.

Log Files

We may use log files to gather statistics about our users’ browsing habits and to assess overall website activity, including how many “hits” a particular web page is getting. These entries are generated anonymously and enable us to track interest in specific promotions, troubleshoot technical concerns and provide you with content that is most interesting to you. We also use the log file entries for our internal marketing and demographic studies, so that we can constantly improve the online services we provide you. Log files are used internally only and are not associated with any particular user, computer or browser.

Where Your Information is Stored

We may store your information in hardcopy and/or in electronic form on servers that are located within Australia. We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from any unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

How We Use Your Information/Purpose for Your Information

Personal information, which we collect for a particular purpose through our websites, will be saved and used only for that purpose, unless the participant chooses to opt in to one of the programs discussed below or opt in to receive future communications from Casella Family Brands (and its related Businesses) and/or other named third parties regarding product information, offers and promotions. If you opt in to receiving communications from the named third parties, we will share your personal information with those third parties for the purposes to which you agreed.

When you have provided personal information for a particular purpose, we may disclose your information to certain third parties that we have engaged to assist us in fulfilling your request and in maintaining our database records. This includes, but is not limited to, data management companies. These third parties are permitted to use the personal information only for the particular purpose for which they were asked to assist.

Casella Family Brands does not use or disclose personal information for purposes other than the identified purpose for which it is collected, except with the consent of the individual or as required or permitted by law.

Additionally, we may also use non-personal information provided by you for marketing and demographic studies. Such studies may be conducted by us or by an outside firm hired by us. These studies are for internal purposes only in order to help us improve our websites and products to better meet your needs. We may share non-personal information and behavioural data for marketing purposes.

We use personal information for a variety of purposes to effectively conduct our business, including to:

  • Provide our customers and prospective customers with information about us and our products and services;
  • Gain an understanding of our customers’ needs in order to provide better products and services and maintain our high levels of customer service;
  • Conduct research and development;
  • Comply with our legal and regulatory obligations;
  • Manage our relationships with our suppliers and stakeholders;
  • Consider job applicants for current and future employment; and
  • Evaluate marketing activity.

We may also use your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent)

To help us carry out these activities, from time to time we disclose personal information to other persons including:

  • Global distributors for Casella Family Brands and its related bodies corporate;
  • Third party agencies

We will take reasonable steps to ensure that these third parties are bound by privacy obligations in relation to your personal information. Some of our contractors and suppliers to whom your personal information may be disclosed are located overseas.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Accuracy & Security

We seek to maintain reasonable security measures in order to attempt to protect against the loss, misuse or alteration of personal information under our control. Unfortunately, there is no such thing as perfect security. As a result, although we strive to protect your personally identifying information, we cannot ensure or warrant the security of any information you transmit to us through or in connection with our websites or that we store on our systems or that is stored on our service providers’ systems. Furthermore, to the extent permitted by law, Casella Family Brands accepts no responsibility and/or liability for any such disclosures of your personal information.

European Users

If you are an individual based in Europe, we will handle your data in accordance with the European Union General Data Protection Regulation.

Policy Updates

This Policy may change from time to time and is available on our website.

How you can make a complaint or enquiry?

Please forward complaints and enquiries in writing to:

Casella Family Brands, Customer Services Department
Email: [email protected]
Tel: +61 2 6961 3000
Mail: PO Box 281, Yenda NSW 2681

Casella Family Brands will endeavour to address these issues within 72 hours of receipt.

Contact Us

For further information on our privacy policy, or for questions on information that we may have collected from you, or should you wish to have your name removed from our mailing list, or if you wish to update or amend any of your personal information that we may be in possession of, please contact us by either of the following methods and we will be happy to review, update or change your record status as appropriate:

Email: [email protected]
Tel: +61 2 6961 3000
Mail: PO Box 281, Yenda NSW 2681

By using our website, you signify your assent to Casella Family Brands Privacy Policy. If you do not agree to this policy, please do not use our websites. We reserve the right to make changes to this policy. If we make a material change to this privacy policy, we will notify you by posting the change on our websites or in this Privacy Policy and, if necessary, give you additional choices regarding such changes. Please check back from time to time to ensure that you are aware of these changes. Your continued use of our website will signify your acceptance of these changes.