Casella Wines Pty Limited and its related bodies corporate
("Casella Wines") are committed to respecting and protecting the
privacy rights and personal information of all visitors to our
website. This privacy policy is intended to provide you with
information on how we collect, use, disclose and store the
information that you provide to us through our website so that you
can make appropriate choices for sharing information with us. In
addition to our Privacy Policy, Casella Wines is bound by the
National Privacy Principles set out in the Privacy Act 1988
(Commonwealth). Casella Wines will only collect use or disclose
your personal information in accordance with this policy and the
Privacy Act.
"Personal information" means information whether or not an
opinion (including information or an opinion forming part of a
database), whether true or not, and whether recorded in a material
form or not, about a person whose identity is apparent, or can be
reasonably ascertained, from the information or opinion.
This policy applies only to data we may collect from you. We may
create links to the websites of our promotional partners, licensed
software publishers or other entities whether or not they are owned
or affiliated with Casella Wines. Although we use reasonable
endeavours to only provide links to sites that meet similar
standards for maintaining each individual's right to privacy, this
policy does not apply to third party sites and we are not
responsible for, or accept any liability in respect of, any content
appearing on these sites or the use of any information (whether
personal or otherwise) provided to such websites. Conversely there
may be third party sites that contain links leading to one of our
sites. We cannot control these links nor are we responsible for any
content that appears on the sites that contain such links.
Collection of Personal Information through our Website
We do not require that visitors reveal any personal information
such as name, address, telephone number, email address and/or
hardware/software information in order to access our website.
However, visitors who do not wish to share personal information may
not be able to access certain areas or participate in certain
activities (such as entering a promotion) that require
registration.
Although information may be required to participate in certain
promotions offered through our website, participants provide
information on a voluntary basis only. Generally, we may wish to
collect personal information about you for the purpose of:
- Participation in online contests or other promotions
- Responding to questions or comments sent through our
website
- Improving our website and the services and products we offer
you
- To contact you about services and products we can offer
you
Collection of Demographic Information
From time to time we will offer visitors the chance to answer
questions about their favourite Casella Wines products and other
issues. This general and demographic information (e.g., gender,
State or Territory and date of birth) is collected anonymously and
will not be linked to any personal information, through cookies or
other methods, without the approval of the user. (To learn more
about what "cookies" are and how we may use them, please see the
section below titled "Cookies.")
How We Use Your Information
Personal information, which we collect for a particular
promotional purpose through our website, will be saved and used
only for that purpose, unless the participant chooses to opt in to
one of the programs discussed below or opt in to receive future
communications from Casella Wines and/or other named third parties
regarding product information, offers and promotions. If you opt in
to receiving communications from the named third parties, we will
share your personal information with those third parties for the
purposes to which you agreed.
When you have provided personal information for a particular
purpose, we may disclose your information to certain third parties
that we have engaged to assist us in fulfilling your request and in
maintaining our database records. This includes, but is not limited
to, data management companies. These third parties are permitted to
use the personal information only for the particular purpose for
which they were asked to assist.
Casella Wines does not use or disclose personal information for
purposes other than the identified purpose for which it is
collected, except with the consent of the individual or as required
or permitted by law.
Additionally, we may also use non-personal information provided
by you for marketing and demographic studies. Such studies may be
conducted by us or by an outside firm hired by us. These studies
are for internal purposes only in order to help us improve our
website and products to better meet your needs. We may share
non-personal information and behavioural data for marketing
purposes.
Cookies
Cookies are bits of electronic information that a website can
transfer to a visitor's hard drive to help tailor and keep records
of his or her visit to the site. Cookies allow website operators to
better tailor site visits to individual preferences. The use of
cookies is standard on the Internet and many major websites use
them.
We may use cookies in certain areas to improve your experience
when visiting our website. They may be used to anonymously track
interest and collect aggregate information on various parts of the
sites.
Log Files
We may use log files to gather statistics about our users'
browsing habits and to assess overall website activity, including
how many "hits" a particular web page is getting. These entries are
generated anonymously and enable us to track interest in specific
promotions, troubleshoot technical concerns and provide you with
content that is most interesting to you. We also use the log file
entries for our internal marketing and demographic studies, so that
we can constantly improve the online services we provide you. Log
files are used internally only and are not associated with any
particular user, computer or browser.
Accuracy & Security
Data Quality
When Personal information is collected from an individual
directly, it may be assumed that the personal information given by
them is accurate, complete and up-to-date.
Data Security
Personal information shall be protected against misuse, loss and
unauthorised access, modification or disclosure. The procedures to
be followed in order to protect such information are:
- Any password provided to a person for purposes of accessing
such information on Casella Wines network or internet must be kept
confidential at all times.
- Hard copies of documents containing personal or sensitive
information must be kept in secure files created for this
purpose.
- All hard copy or electronic copy documents containing personal
information which are no longer required for the purpose for which
such information was collected, will be destroyed or deleted in
full (as relevant unless it needs to keep it for legal
reasons).
If you wish to have your personal information deleted, he or she
is entitled to let us know and we will take all reasonable steps to
delete it unless we need to keep it for legal reasons.
Occasionally, information that a person requests to be removed
will be retained in certain files in order to resolve disputes or
for auditing purposes. In addition, information is never completely
removed from our database as due to technical and legal
constraints, including stored "back-up" systems.
Your Rights
Access and Correction
The Privacy Act sets out the rights that an individual has to
see any personal information that Casella Wines may have concerning
him or her. If an individual would like to:
- see his or her personal information;
- change any inaccurate or out of date personal information;
- have his or her personal information deleted, they should
contact us by writing to our Privacy Officer at 1471 Wakley Road,
Yenda NSW 2681 or calling (02) 6961 3055.
Our file of an individual's information will be made available
to an individual within 14 days. In some cases we may need to
impose a charge for providing access to personal information to
reflect the cost of finding this information and providing it to an
individual.
Contact Us
For further information on our privacy policy, or for questions
on information that we may have collected from you, or should you
wish to have your name removed from our mailing list, or if you
wish to update or amend any of your personal information that we
may be in possession of, please contact us by either of the
following methods and we will be happy to review, update or change
your record status as appropriate:
- By Phone at:+612 6961 3055, 9am - 5pm
- By Fax at: +612 6961 3099
- By Email at: cutomerservice@casellawines.com
- By Mail at: Julian Raccanello | Customer Service Manager, 1471
WAKLEY ROAD | YENDA | NSW | 2681 | AUSTRALIA
By using this site, you signify your assent to Casella Wines'
Privacy Policy. If you do not agree to this policy, please do not
use our websites. We reserve the right to make changes to this
policy. If we make a material change to this privacy policy, we
will notify you by posting the change on our website or in this
Privacy Policy and, if necessary, give you additional choices
regarding such changes. Please check back from time to time to
ensure that you are aware of these changes. Your continued use of
our site will signify your acceptance of these changes.