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FAQ's

If you've got a question about [yellow tail] you've come to the right place. Please see below a list of frequently asked questions (and answers of course).

Packaging and Availability

  • How do I open a screwcap?

    Hold the bottle firmly at the base with one hand and place your other hand entirely around the capsule and twist anti-clockwise.

  • How do I remove a cork closure?

    You will need a waiter's friend or corkscrew. Use the small hinged knife to cut and remove the foil surrounding the neck of the bottle.

    Twist the metal point of the screw through the centre of the cork until the screw is properly embedded. Lock the arm, known as the fulcrum, against the lip of the bottle and lever upwards until the cork is removed.

  • Do you sell [yellow tail] online?

    All [yellow tail] wines are sold through third party retailers. You can find out which varietals are available in your country by visiting Around the World.

  • Why does [yellow tail] use a synthetic closure instead of cork?

    We decided to use synthetic corks for [yellow tail] so that we could deliver our wine to consumers in fresh and optimum condition. Synthetic cork eliminates the risk of bacterial infection in the wine.

  • Why do you use screw-caps on [yellow tail] wines?

    For many markets, like Australia, [yellow tail] is only available under screw-cap. This is a convenient and secure closure for wine, ensuring optimum quality is enjoyed every time.

Winemaking and Nutrition

  • What is the wine making process?

    Wine is made by crushing ripe grapes and adding yeast to the juice that ferments the sugars to alcohol. White wines are fermented without skins and red wines with skins to add colour. Some wines, like Chardonnay and many red varieties, receive additional maturation in oak casks for periods of up to two years.

  • Do [yellow tail] wines contain gluten?

    All [yellow tail] wines are gluten free.

  • Does [yellow tail] contain corn products?

    Ascorbic acid is used in production of wine and the product we use is made from corn by-products.

  • How many calories are in a glass of [yellow tail] wine?

    Please see the [yellow tail] Nutritional Value chart attached.

  • Is [yellow tail] wine dairy free?

    All [yellow tail] red wines are produced without the aid of either milk, eggs or fish products.

    Our white wines use these products in the fining process and are removed during filtering before bottling.

  • Are there additives in [yellow tail]?

    Please see the [yellow tail] Nutritional Value chart attached.

    [yellow tail] wines are produced from 100% premium wine grapes sourced from South Eastern Australia. No sugar or artificial flavours are added in our wines.

  • Is yeast present in [yellow tail] wine?

    Yeast is added to grape juice in order to transform the sugars into alcohol and turn the juice into wine. This is process is called fermentation.

    Once fermentation is complete, the yeast is removed before the wine is bottled.

  • Can you supply nutritional information about [yellow tail] wine?

    Please see the [yellow tail] Nutritional Value chart attached.

  • Is [yellow tail] vegan friendly?

    All [yellow tail] red varieties are vegan friendly. White varieties are not due to the use of animal products (gelatine) in the fining process. All the gelatine is removed during filtering before bottling.

  • What are tannins in wine?

    Tannins are what we call polyphenols. They are found in grape skins and seeds and also in wood like oak barrels. Tannins produce a dry puckering sensation in the mouth and on the cheeks and contribute to the colour, flavour and aroma of finished wines adding complexity.

  • Do your wines contain sulfites?

    The sulphite levels in [yellow tail] wines are low to medium range. If people are extremely allergic to sulfites, we recommend you avoid the consumption of any wine.

    Red wines, such as Merlot, do have lower levels than white wines. Our red wines contain about 70 mg/l and our white wines are approximately 140 mg/l.

  • Is [yellow tail] Organic?

    [yellow tail] fruit is subjected to safe levels of pesticide in order to fend off disease and ensure premium quality for harvest. Use of pesticides is closely regulated in Australia. Our growers keep pesticide diaries that are submitted before harvest to ensure that all fruit used in [yellow tail] wine is grown in compliance with current industry standards.

  • Why is there sediment (dark residue) in my wine?

    Sediment is naturally occurring in many older wines and does not mean the wine is bad or harmful in any way.  The particles and sediment in the bottle are made up of tannins and fruit colour which drop out of suspension as the wine ages.

  • What allergens can be found in [yellow tail] wine? (nuts, shellfish, MSG ,eggs ect)

    A potential allergen in [yellow tail] is sulphur dioxide. Minimal quantities are used in manufacturing as an anti-oxidant and preservative. Labels show preservative 220 added or if the wine contains sulphites. Some milk and egg products are used in the fining process of the wine, but are removed before bottling.

  • Does [yellow tail] contain CMC that can be found in some laxative medication?

    The cold stabilising agent Sodium Carboxymethylcellulose (CMC) that also can be found in some laxative medications is not used in any [yellow tail] wine.

Consume and Enjoy

  • How long should I cellar wine?

    [yellow tail] wines are produced and bottled to be consumed young and fresh. They are best before two years.

  • How do I match food to wine?

    We recommend that you play by your own rules and enjoy your own food and wine match. If you like red wine with fish, then that's OK by us. If you really want some advice, visit Our Wines. Each wine will have a recommended food match.

  • What temperature should I store and serve wine?

    We recommend that you serve Bubbles and white wine at approximately 8-10°C and red wine at 12-14°C.

    You should store wine in a dark and cool place - under the house or a dark cupboard is ideal.

  • Is [yellow tail] kosher or halal?

    Alcohol is explicitly forbidden, according to Islamic law. (Halal refers to any object or action that is permissible according to Islamic law.)

    To be considered kosher, a Sabbath-observant Jew must be involved in the entire winemaking process from the harvesting of the grapes, through fermentation to bottling. This is not the case with [yellow tail] wine. In the winemaking process, there is use of certain fining agents, such as casein (which is derived from dairy products), gelatin (which is derived from non-kosher animals) and isinglass (which comes from non-kosher fish). Egg whites can be used in the clarification of kosher wine but would not be appropriate for vegan kosher wine.

  • Why is my wine brownish in colour?

    Wines that are brown in colour are either very old and past their use-by date or have been prematurely oxidised by a faulty cork, excessive heat or a winemaking fault. If a wine is a year or two old and displays a brownish colour, then it is spoiled and should not be consumed.

Other

Competition - Terms and Conditions

  • [yellow tail] Singapore - Free Mobile Phone Charger Promotion

    'FREE MOBILE PHONE CHARGER with every two bottle purchase of [yellow tail] wines promotion' commences from now til 27th February 2015 while stocks last.

    [yellow tail] promotion is open to all Singapore residents aged 18 years or over, except employees for the promoter and its group companies and anyone connected with the promotion.

    The gratuitous redemption of the mobile phone charger is a merely a token of goodwill, and is not governed by the Sale of Goods Act and/or Unfair Contract Terms Act.

    Casella Family Estates (herein "CFE") and The B.I.G. Wine Company Pte Ltd (herein "BIG") hereby exclude all liability, to the greatest extent permitted by law, in relation to the redemption, possession and/or use of the mobile phone charger. Under no circumstances whatsoever will CFE and/or BIG be liable for any losses (including but not limited to economic loss), damages (including but not limited to any damage to mobile phones or any items charged by the charger), costs, expenses or liabilities of any sort, resulting from or in connection with the redemption, possession and/or use of the mobile phone charger.

    CFE and BIG shall not be liable for any death or physical injury whatsoever resulting from the redemption, possession and/or use of the mobile phone charger.

    Any person who redeems a mobile phone charger shall, as a condition of redemption, undertake that he/she shall use the mobile phone charger only in accordance with the manufacturer's instructions in relation to such mobile phone charger, and to keep, maintain and use the mobile phone charger only under such conditions and in such manner as may be reasonable for such mobile phone chargers.

    Redemption
    Please email wines@bigwineco.com with your name, NRIC number, contact details and a photo of the receipt to arrange collection time and location with us.  Redemption shall be from now to 06 March 2015, while stocks last. No redemptions shall be entertained outside these dates and times.

    Only original, legible receipts issued in Singapore, dated between now and 27 Feb 2015 showing a purchase of at least two (2) 750ml bottles of [yellow tail] wines in a single receipt, will be considered valid for the purposes of this redemption programme. Only one mobile phone charger can be redeemed per valid receipt, regardless of the total number of [yellow tail] wines purchased in that receipt.

    For further information please email wines@bigwineco.com.

  • [yellow tail] UK - Instagram Competition

    [yellow tail] Instagram Competition

    Terms and Conditions

    1. This promotion is open to all persons aged 25 or over and resident in the United Kingdom, excluding employees, and their immediate families, of Percy Fox & Co. Diageo, their associated companies, agents, agencies and anyone else professionally connected with this promotion.

     

    1. Due to local regulations, everyone appearing in the photographs must be and also appear to be over 25 years of age. As such the promoter reserves the right to remove photos including people who appear to be under this age, and such entries will be deemed void.

     

    1. The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification.

     

    1. You will require internet access and an Instagram account to enter the promotion. To enter, you must:

     

    Entry via Instagram

    1. have your Instagram privacy settings switched to "public;"
    2. follow us @yellowtailuk on Instagram; and
    3. post on your Instagram page one post which includes all of the following:
      1. i.     a photo against one of our background scenes, provided at the [yellow tail] sampling activity;
      2. ii.    the handle @yellowtailuk; and
      3. iii.    the hashtag #followtheroo.

     

     

    1. The instructions provided at the point of entry form part of the terms and conditions of this promotion. In the event of a conflict, these terms and conditions take precedence.

     

    1. This promotion opens at 12:00pm on 6th April 2015. All entries must be received by the Promoter before the promotion closes at 6pm on 21st June 2015(Closing Date). The Promoter accepts no responsibility for entries that are lost, delayed, corrupted or not received by the Closing Date for any reason. Proof of sending shall not be deemed to be proof receipt.

     

    1. Entries not complying with these terms and conditions will be invalid.

     

    1. One prize, consisting of one case of [yellow tail] wine (6 bottles), will be awarded to one lucky winner per week throughout the duration of the competition, so there will be eleven chances to win in total. Each week the winner will be determined by a weekly prize draw.

     

    1. The Promoter reserves the right to substitute an alternative prize of at least equal value if circumstances make this necessary.

     

    1. Each week the winner will be the entry, drawn at random from all entries by an independent party. The first draw will take place on 13th April 2015, with the rest at the same time on consecutive weeks thereafter.

     

    1. The winners will be contacted by 11am on the day following the draw, and winners will receive their prize within 28 days of acceptance.

     

    1. If a prize is declined, or a winner cannot take up their prize or be contacted within a reasonable time, the prize will be forfeited and a supplementary winner may be drawn at the Promoter's sole discretion.

     

    1. The prizes are non-transferable and no cash or other alternative will be offered. The Promoter will not be responsible for any inability of a prize winner to take up the specified prize.

     

     

    1. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram and by entering this promotion you hereby release Instagram from any liability in respect of this promotion.  You are providing your information to the Promoter and not to either Instagram or Twitter. The information you provide will only be used for the purpose of administering the promotion.

     

    1. You must not re-post, forward or otherwise share the Promoter's posts with any of your followers who are under the legal drinking age in that intended recipient's country of residence.

     

    1. You may be asked to take part in promotional activities and to provide digital photographs of you for use on a promotional website or in the Promoter's marketing material.  It is a condition of entry that you agree to such use if you win, to sign any necessary promotional releases relating to your image rights, and to your name and county of residence being made publicly available if you win.

     

    17.  By submitting your entry, you grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to use, reproduce, distribute, and make derivative works of your entry in any media and through any media channel.

     

    1. To obtain the name and county of the winners, please send a stamped SAE to [yellow tail] Instagram Competition, TMSW, 16 Hatfields London, SE1 8DJ within three months of the Closing Date.

     

    19.  The Promoter reserves the right to exclude any entries that contain material that is deemed offensive, relates to competitor products, does not enter into the Spirit of the promotion or which it believes to be fraudulent. The Promoter reserves the right to ask any winner for proof of age.

     

    1. The Promoter reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.

     

    1. The Promoter may, in its sole discretion, disqualify entries deemed to be non-compliant with these terms and conditions. The Promoter's decisions as to which entries are eligible to take part in this promotion, and as to any other aspect of this promotion, are final. No correspondence will be entered into.

     

    1. Entry into this promotion is deemed acceptance of these terms and conditions.

     

    1. The Promoter reserves the right to disqualify entrants from this promotion if it has any reason to believe that efforts have been made to distort the competitive process or spirit of the promotion.

     

    1. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

     

    1. This promotion and all issues arising out of it shall be governed in accordance with English law and are subject to the exclusive jurisdiction of the English courts.

     

    Promoter: Percy Fox & Co. DIAGEO, Unit C, Woodside, Dunmow Road, Bishop's Stortford, CM23 5RG

    Please drink responsibly.

  • [yellow tail] UK - #followtheroo Competition

     

     

    [yellow tail] Instagram and Facebook spring "Shot of Joy" Competition

    Terms and Conditions

    1. This promotion is open to all persons aged 18 or over and resident in the United Kingdom, excluding employees, and their immediate families, of Percy Fox & Co. Diageo, their associated companies, agents, agencies and anyone else professionally connected with this promotion.

    2. The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification.

    3. Due to local regulations around alcohol advertising, your picture must not include any people - no people or silly faces please. As such the promoter reserves the right to remove photos that feature any people, and such entries will be deemed void.

    4. You will require internet access and an Instagram or Facebook account to enter the promotion. There are two ways to enter, and to enter, you must:

     

    Entry via Instagram

    a. have your Instagram privacy settings switched to "public;"

    b. follow us @yellowtailuk on Instagram; and

    c. post on your Instagram page one post which includes all of the following:

    i.     a photo of your spring "Shot of Joy" - a photo which, for you, best represents Spring and joy;

    ii.    the handle @yellowtailuk; and

    iii.    the hashtag #FollowTheRoo.

     

    Entry via Facebook

    a. like the [yellow tail] Facebook page - facebook.com/yellowtail, and;

    b. post on the Facebook image one post which includes all of the following:

    i.         a photo of your spring "Shot of Joy" - a photo which, for you, best represents Spring and joy; and the hashtag #FollowTheRoo.

    5. The instructions provided at the point of entry form part of the terms and conditions of this promotion. In the event of a conflict, these terms and conditions take precedence.

    6. This promotion opens at 2:00pm on 22nd April 2015. All entries must be received by the Promoter before the promotion closes at 6pm on 17th June 2015 (Closing Date). The Promoter accepts no responsibility for entries that are lost, delayed, corrupted or not received by the Closing Date for any reason. Proof of sending shall not be deemed to be proof receipt.

    7. Entries not complying with these terms and conditions will be invalid.

    8. One prize, consisting of one case of [yellow tail] wine (6 bottles), will be awarded to the winner each week throughout the duration of the competition, so there will be eight chances to win in total

    9. Prizes are limited to one per person throughout the duration of the promotion.

    10. Each week the winner will be determined by a judging panel of creative industry experts including members of the [yellow tail] Brand Marketing Team, and an independent third party each week, to best reflect originality of concept, creativity and depicts the essence of "spring" and "joy".

    11. The Promoter reserves the right to substitute an alternative prize of at least equal value if circumstances make this necessary.

    12. The first winner will be chosen on 29th April 2015, with the rest at the same time on consecutive weeks thereafter until the Closing Date.

    13. Each winner will be contacted via Instagram or Facebook by 11am on the day following the winner's selection, and will need to email the address provided therein within 14 days informing the Promoter of the appropriate delivery address to which the prize should be delivered. Winners will then receive their prize within 28 days of the date on which the Promoter received their email.

    14. If a prize is declined, or a winner cannot take up their prize or be contacted within 14 days, the prize will be forfeited and a supplementary winner may be drawn at the Promoter's sole discretion.

    15. The prizes are non-transferable and no cash or other alternative will be offered. The Promoter will not be responsible for any inability of a prize winner to take up the specified prize.

    16. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or Facebook and by entering this promotion you hereby release Instagram and Facebook from any liability in respect of this promotion.  You are providing your information to the Promoter and not to Instagram or Facebook. The information you provide will only be used for the purpose of administering the promotion.

    17. You must not re-post, forward or otherwise share the Promoter's posts with any of your followers who are under the legal drinking age in that intended recipient's country of residence.

    18. You may be asked to take part in promotional activities and to provide digital photographs of you for use on a promotional website or in the Promoter's marketing material.  It is a condition of entry that you agree to such use if you win, to sign any necessary promotional releases relating to your image rights, and to your name and county of residence being made publicly available if you win.

     

    19.  By submitting your entry, you grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to use, reproduce, distribute, and make derivative works of your entry in any media and through any media channel.

    20.To obtain the name and county of the winners, please send a stamped SAE to [yellow tail] Instagram and Facebook Competition, TMSW, 16 Hatfields London, SE1 8DJ within three months of the Closing Date.

    21. The Promoter reserves the right to exclude any entries that contain material that is deemed obscene, offensive, relates to competitor products, does not enter into the spirit of the promotion or which it believes to be fraudulent. The Promoter reserves the right to ask any winner for proof of age.

    22. The Promoter reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.

    23.The Promoter may, in its sole discretion, disqualify entries deemed to be non-compliant with these terms and conditions. The Promoter's decisions as to which entries are eligible to take part in this promotion, and as to any other aspect of this promotion, are final. No correspondence will be entered into.

    24. Entry into this promotion is deemed acceptance of these terms and conditions.

    25. The Promoter reserves the right to disqualify entrants from this promotion if it has any reason to believe that efforts have been made to distort the competitive process or spirit of the promotion.

    26. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

    27. This promotion and all issues arising out of it shall be governed in accordance with English law and are subject to the exclusive jurisdiction of the English courts.

    Promoter: Percy Fox & Co. DIAGEO, Unit C, Woodside, Dunmow Road, Bishop's Stortford, CM23 5RG

    Please drink responsibly.

  • Ireland - [yellow tail] Moments Competition

    Facebook '[Yellow Tail] Moments' Competition Terms and Conditions

    1. This promotion is open to all persons aged 18 or over and resident in Ireland excluding employees, and their immediate families, of C&C Gleeson Group , their associated companies, agents, agencies and anyone else professionally connected with this promotion.

    2. The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification.

    3. The Promoter of this Promotion is C&C Gleeson, Bulmers House, Keeper Road, Crumlin, Dublin12.

    4. Due to local regulations around alcohol advertising, your picture must not include any of the following - pictures promoting irresponsible drinking, any persons under the age of 18 years, any clothing or articles that may cause offence to a public audience and no profanity or abusive language or gestures. As such the promoter reserves the right to remove photos that feature any people, and such entries will be deemed void.

    5. You will require internet access and a Facebook account to enter the promotion. To enter, you must:

    • Comment on the Facebook [Yellow Tail] Moments competition post describing your favourite [Yellow Tail] moments, photographs are encouraged but not necessary.

    6. The instructions provided at the point of entry form part of the terms and conditions of this promotion. In the event of a conflict, these terms and conditions take precedence.

    7. This promotion opens at 1:30pm on 14th May 2015. All entries must be received by the Promoter before the promotion closes at midnight on 21st May 2015 (Closing Date). The winner be announced on the [Yellow Tail] Facebook page on Friday 22nd May 1pm. The Promoter accepts no responsibility for entries that are lost, delayed, corrupted or not received by the Closing Date for any reason. Proof of sending shall not be deemed to be proof receipt.

    7. Entries not complying with these terms and conditions will be invalid.

    8. One prize, consisting of four mini manicures (winner plus three friends) and a bottle of [Yellow Tail] wine to enjoy at 'Tropical Popical Nail Bar' in Dublin, Ireland (Tropical Popical Nail Bar, 28 South William Street, Dublin 2). There is only one chance to win.

    9. The winner will be determined by a judging panel of creative industry experts including members of the [yellow tail] Brand Marketing Team, and an independent third party, to best reflect originality of concept, creativity and depicts the essence of [Yellow Tail].

    10. The Promoter reserves the right to substitute an alternative prize of at least equal value if circumstances make this necessary.

    11. The winner will receive their prize within 28 days from being selected. However, redeeming the prize is dependent upon availability of bookings at Tropical Popical Nail Bar.

    12. If a prize is declined, or a winner cannot take up their prize or be contacted within 5 days, the prize will be forfeited and a supplementary winner may be drawn at the Promoter's sole discretion.

    13. The prizes are non-transferable and no cash or other alternative will be offered. The Promoter will not be responsible for any inability of a prize winner to take up the specified prize.

    14. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook and by entering this promotion you hereby release Facebook from any liability in respect of this promotion.  You are providing your information to the Promoter and not to Facebook. The information you provide will only be used for the purpose of administering the promotion.

    15. You must not re-post, forward or otherwise share the Promoter's posts with any of your followers who are under the legal drinking age in that intended recipient's country of residence.

    16. You may be asked to take part in promotional activities and to provide digital photographs of you for use on a promotional website or in the Promoter's marketing material.  It is a condition of entry that you agree to such use if you win, to sign any necessary promotional releases relating to your image rights, and to your name and county of residence being made publicly available if you win.

    17.  By submitting your entry, you grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to use, reproduce, distribute, and make derivative works of your entry in any media and through any media channel.

    18. To obtain the contact details of the winner name, the promoter will send a private message on the [Yellow Tail] Facebook page within 5 days after the winner announcement on Facebook.

    19. The Promoter reserves the right to exclude any entries that contain material that is deemed obscene, offensive, relates to competitor products, does not enter into the spirit of the promotion or which it believes to be fraudulent. The Promoter reserves the right to ask any winner for proof of age.

    20. The Promoter reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.

    21. The Promoter may, in its sole discretion, disqualify entries deemed to be non-compliant with these terms and conditions. The Promoter's decisions as to which entries are eligible to take part in this promotion, and as to any other aspect of this promotion, are final. No correspondence will be entered into.

    22. Entry into this promotion is deemed acceptance of these terms and conditions.

    23. The Promoter reserves the right to disqualify entrants from this promotion if it has any reason to believe that efforts have been made to distort the competitive process or spirit of the promotion.

    24. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

    25. This promotion and all issues arising out of it shall be governed in accordance with Irish law and are subject to the exclusive jurisdiction of the Irish courts.

    Promoter: C&C Gleeson, Bulmers House, Keeper Road, Crumlin, Dublin12.

    Please drink responsibly.

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