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FAQ's

If you've got a question about [yellow tail] you've come to the right place. Please see below a list of frequently asked questions (and answers of course).

Packaging and Availability

  • How do I open a screwcap?

    Hold the bottle firmly at the base with one hand and place your other hand entirely around the capsule and twist anti-clockwise.

  • How do I remove a cork closure?

    You will need a waiter's friend or corkscrew. Use the small hinged knife to cut and remove the foil surrounding the neck of the bottle.

    Twist the metal point of the screw through the centre of the cork until the screw is properly embedded. Lock the arm, known as the fulcrum, against the lip of the bottle and lever upwards until the cork is removed.

  • Do you sell [yellow tail] online?

    All [yellow tail] wines are sold through third party retailers. You can find out which varietals are available in your country by visiting Around the World.

  • Why does [yellow tail] use a synthetic closure instead of cork?

    We decided to use synthetic corks for [yellow tail] so that we could deliver our wine to consumers in fresh and optimum condition. Synthetic cork eliminates the risk of bacterial infection in the wine.

  • Why do you use screw-caps on [yellow tail] wines?

    For many markets, like Australia, [yellow tail] is only available under screw-cap. This is a convenient and secure closure for wine, ensuring optimum quality is enjoyed every time.

Winemaking and Nutrition

  • What is the wine making process?

    Wine is made by crushing ripe grapes and adding yeast to the juice that ferments the sugars to alcohol. White wines are fermented without skins and red wines with skins to add colour. Some wines, like Chardonnay and many red varieties, receive additional maturation in oak casks for periods of up to two years.

  • Do [yellow tail] wines contain gluten?

    All [yellow tail] wines are gluten free.

  • Does [yellow tail] contain corn products?

    Ascorbic acid is used in production of wine and the product we use is made from corn by-products.

  • How many calories are in a glass of [yellow tail] wine?

    Please see the [yellow tail] Nutritional Value chart attached.

  • Is [yellow tail] wine dairy free?

    All [yellow tail] red wines are produced without the aid of either milk, eggs or fish products.

    Our white wines use these products in the fining process and are removed during filtering before bottling.

  • Are there additives in [yellow tail]?

    Please see the [yellow tail] Nutritional Value chart attached.

    [yellow tail] wines are produced from 100% premium wine grapes sourced from South Eastern Australia. No sugar or artificial flavours are added in our wines.

  • Is yeast present in [yellow tail] wine?

    Yeast is added to grape juice in order to transform the sugars into alcohol and turn the juice into wine. This is process is called fermentation.

    Once fermentation is complete, the yeast is removed before the wine is bottled.

  • Can you supply nutritional information about [yellow tail] wine?

    Please see the [yellow tail] Nutritional Value chart attached.

  • Is [yellow tail] vegan friendly?

    All [yellow tail] red varieties are vegan friendly. White varieties are not due to the use of animal products (gelatine) in the fining process. All the gelatine is removed during filtering before bottling.

  • What are tannins in wine?

    Tannins are what we call polyphenols. They are found in grape skins and seeds and also in wood like oak barrels. Tannins produce a dry puckering sensation in the mouth and on the cheeks and contribute to the colour, flavour and aroma of finished wines adding complexity.

  • Do your wines contain sulfites?

    The sulphite levels in [yellow tail] wines are low to medium range. If people are extremely allergic to sulfites, we recommend you avoid the consumption of any wine.

    Red wines, such as Merlot, do have lower levels than white wines. Our red wines contain about 70 mg/l and our white wines are approximately 140 mg/l.

  • Is [yellow tail] Organic?

    [yellow tail] fruit is subjected to safe levels of pesticide in order to fend off disease and ensure premium quality for harvest. Use of pesticides is closely regulated in Australia. Our growers keep pesticide diaries that are submitted before harvest to ensure that all fruit used in [yellow tail] wine is grown in compliance with current industry standards.

  • Why is there sediment (dark residue) in my wine?

    Sediment is naturally occurring in many older wines and does not mean the wine is bad or harmful in any way.  The particles and sediment in the bottle are made up of tannins and fruit colour which drop out of suspension as the wine ages.

  • What allergens can be found in [yellow tail] wine? (nuts, shellfish, MSG ,eggs ect)

    A potential allergen in [yellow tail] is sulphur dioxide. Minimal quantities are used in manufacturing as an anti-oxidant and preservative. Labels show preservative 220 added or if the wine contains sulphites. Some milk and egg products are used in the fining process of the wine, but are removed before bottling.

  • Does [yellow tail] contain CMC that can be found in some laxative medication?

    The cold stabilising agent Sodium Carboxymethylcellulose (CMC) that also can be found in some laxative medications is not used in any [yellow tail] wine.

Consume and Enjoy

  • How long should I cellar wine?

    [yellow tail] wines are produced and bottled to be consumed young and fresh. They are best before two years.

  • How do I match food to wine?

    We recommend that you play by your own rules and enjoy your own food and wine match. If you like red wine with fish, then that's OK by us. If you really want some advice, visit Our Wines. Each wine will have a recommended food match.

  • What temperature should I store and serve wine?

    We recommend that you serve Bubbles and white wine at approximately 8-10°C and red wine at 12-14°C.

    You should store wine in a dark and cool place - under the house or a dark cupboard is ideal.

  • Is [yellow tail] kosher or halal?

    Alcohol is explicitly forbidden, according to Islamic law. (Halal refers to any object or action that is permissible according to Islamic law.)

    To be considered kosher, a Sabbath-observant Jew must be involved in the entire winemaking process from the harvesting of the grapes, through fermentation to bottling. This is not the case with [yellow tail] wine. In the winemaking process, there is use of certain fining agents, such as casein (which is derived from dairy products), gelatin (which is derived from non-kosher animals) and isinglass (which comes from non-kosher fish). Egg whites can be used in the clarification of kosher wine but would not be appropriate for vegan kosher wine.

  • Why is my wine brownish in colour?

    Wines that are brown in colour are either very old and past their use-by date or have been prematurely oxidised by a faulty cork, excessive heat or a winemaking fault. If a wine is a year or two old and displays a brownish colour, then it is spoiled and should not be consumed.

Other

Competition - Terms and Conditions

  • Terms and Conditions for [yellow tail] Sangria Saturday's Facebook Competition

    1. Information on how to enter and the prize(s) form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.

    2. Entry is only open to Australian residents aged 18 years or over. Employees (and their immediate families) of the Promoter (Casella Wines), any participating off-premise outlets and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

    3. The Promotion Period: commences opens 5.00pm AEST on Thursday 10th April 2014 and closes 12.00pm midnight/AEST on Friday 16th May 2014.

    4. To be eligible to enter individuals must post answers to a set of questions on the [yellow tail] Facebook page and tag five friends during the Promotion Period. Each additional question that is answered will require the tagging of five new friends. Multiple entries are permitted, but the answer received for each entry must differ from the previous entry or entries, and be submitted separately and in accordance with entry requirements.

    5. Each answer (to one of the five posted questions) selected as the winner will receive one Sangria Saturday pack which includes; wine stock (2 x Sangria, 1 x Bubbles), a sangria jug, a $50 FruitBox voucher, a Sangria recipe booklet and an ice cube tray. The prize value: $106. Total overall prize value of five Sangria packs is $530.

    6. The winners will be selected and notified every Friday for five weeks (11th April, 18th April, 2nd May, 9th May, and 16th May) at Casella Wines. Units 506 - 510, 5th floor, 460 Pacific Hwy, St Leonards NSW 2065.The Promoter's decision is final and no correspondence will be entered into.

    7. All eligible entries will be judged by a panel of appropriately qualified judges at the office premises of Casella Wines unless otherwise specified. All entries will be judged on the basis of accuracy, creativity and any other relevant judging criteria relevant to the promotion. The winners will be notified in writing within one week of the judging date via Facebook Private Message, or through a Facebook status instant reply, unless otherwise specified in the promotional materials. All reasonable steps to notify winners will be taken by the Promoter. The Promoter's decision is final and no correspondence will be entered into.

    To enter the promotion, entrants must during the promotional period for the promotion, fully and correctly complete and successfully submit the entry at [yellow tail] Facebook page, in the manner required as outlined for the relevant promotion in the Terms and Conditions. Entrants will be required to provide all mandatory information required for the advertised promotion they enter in order to complete their entry. Winners will be required to provide such information as, the entrant's full name, residential address, current and valid email address and telephone numbers.

    8. Entries will be deemed accepted at the time of receipt. Entries received will be considered final by Casella Wines. Incomplete, inaccurate, erroneous, ineligible or incomprehensible entries will be deemed invalid. The Promoter accepts no responsibility for late, lost or misdirected entries. Any contact details entered incorrectly will be deemed an entry invalid.

    9. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant's identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    10. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.

    11. If for any reason any aspect of this Promotion does not or is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries, subject to the approval of the relevant authorities in the Relevant State(s), if required.

    12. The Promoter encourages consumers to enjoy alcohol responsibly. Legal aged consumers are advised to consider the safe drinking levels recommended in the National Health & Medical Research Council Australian Alcohol Guidelines that are available at www.nhmrc.gov.au. Entry and continued participation in this promotion is subject to the licensee's liquor serving policy.

     

    13. If for any reason a winner does not take the prize by the time stipulated by the Promoter, then the prize will be forfeited and will not be redeemable for cash. Prize/s is/are not transferable or exchangeable unless otherwise specified.

     

    14. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.

     

    15. Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.

     

    16. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia ("Non-Excludable Guarantees"). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.

     

    17. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of a prize.

     

    18. The Promoter collects personal information ("PI") in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at http://www.casellawines.com/privacy-policy. In addition to any use that may be outlined in the Promoter's Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of the applicable Australian privacy laws or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. The Promoter will not disclose entrant's personal information to any entity outside of Australia.

     

    19. The Promoter is Casella Wines Pty Limited (ABN 96 060 745 315) of 1471 Wakley Road, Yenda, NSW 2681. Telephone: (02) 9330 4700.

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